Achieving Success with Professionalism & Outstanding Customer Service

 

NJ Course Code: #0310715 –   3 Credits

PA Course Code: #107075 –     3 Credits

Achieving success through professionalism and outstanding customer service is a priority to insurance professionals. Agency management and customer service issues will be explored and discussion will include current management, goal setting with focus on revenue, retention, servicing areas and ways to improve upon existing methods. Potential E&O exposures will be explored and solutions offered in preventing, reducing or eliminating the exposures through agency management & customer service techniques.