Achieving Success with Professionalism & Outstanding Customer Service
NJ Course Code: #0310715 – 3 Credits
PA Course Code: #107075 – 3 Credits
Achieving success through professionalism and outstanding customer service is a priority to insurance professionals. Agency management and customer service issues will be explored and discussion will include current management, goal setting with focus on revenue, retention, servicing areas and ways to improve upon existing methods. Potential E&O exposures will be explored and solutions offered in preventing, reducing or eliminating the exposures through agency management & customer service techniques.