Building the Winning Home Team


NJ Course Code: #0503561 –    3 Credits

PA Course Code: #110353 –       3 Credits

Advanced course which will focus on providing outstanding customer service in today’s marketplace. Discussion will include the different types of insurance carriers, their unique qualities and corporate structure and how it impacts products and services. Discussion will also focus on understanding the culture of your organization, defining customer service and development of a quality customer service plan. Attendees will discuss some of the current issues and possible solutions in providing outstanding customer service through effective communication and technical skills to assist in the success of their agency, company or brokerage.