Customer Service and Difficult Situations

 

NJ Course Code: #0503242 ,   3 Credits

PA Course Code: #110358 –       3 Credits

Advanced course which focuses on situations relating to customer service and possible solutions for effective resolution of these day to day challenges. Discuss will be interactive as participants will discuss the issues on dealing with clients, company and others involved in our industry. Participants will discuss ways to effectively deal with these challenges and resolve them in a professional and effective manner which will enhance customer service and reduce potential errors and omissions claims.