Professional Ethics, Agency Management & Outstanding Customer Service
NJ Course Code: #0314783 – 3 Credits
PA Course Code: #105205 – 3 Credits
This course explores the issues related to professional ethics, delivery of insurance products and services and quality customer service. In depth discussion of the agent and professional responsibilities in regard to agency contracts, authority and duties as both an agent to the company and agent to third parties. Discussion includes techniques to avoid or reduce errors and omission claims and well as quality customer service issues.