Situations and Solutions in Personal Lines Customer Service
NJ Course Code: #0503695 – 3 Credits
Advanced course which focuses on situations relating to customer service and possible solutions for effective resolution of these day to day challenges. The focus of the seminar will be a interactive discussion of situations in regard to time management, communication with clients, company and others to provide the highest quality customer service. Participants will discuss ways to effectively deal with these challenges and resolve them in a professional and effective manner which will enhance customer service and reduce potential errors and omissions claims.