NJ Course Code: #0503241 – 3 Credits
PA Course Code: #110281 – 3 Credits
Advanced course focused on providing outstanding customer service in the insurance industry. Discussion will include the customer service techniques that can be used by industry professionals to create a “Best Practices” approach to client handling. Focus will be to understand the corporate goals, develop your individual time management plan and implement the techniques into your daily work flow. Participants will have additional information that should assist them in their communication, organization and delivery of insurance products to their customers and strengthen relationships.